We accept credit card payment for online orders.
Please provide the "bill to" address exactly as it appears on your credit card billing statement. During our online real-time authorization process we will validate that the "Bill to" information you provided matches the information on file with your credit card issuing company. The processing of your order may be delayed if we cannot verify the "Bill to" information or the information does not match the address information on file.
We have experienced extraordinary demand for this excellent product, which is made to order for KermaTDI by the overseas manufacturer. It has been difficult for us to keep high-demand items in stock. Your credit card purchase constitutes prepayment, and delivery should be expected (in most cases) within 30 business days. For those items we have in stock, your shipment should be sent within (in most cases) 3 business days. For "pre-order" items, we will not invoice your credit card until we have a reasonable expectation that the goods will ship in a timely manner.
Visa® | MasterCard® | American Express | Discover® | Paypal Express Checkout | Google Checkout | Amazon Checkout
At this time sales tax is only collected in Colorado on orders shipped to Colorado locations.
Your order of in-stock merchandise will be shipped based on the time frame associated with the method of shipment selected at the time of check out. Orders received on weekends and holidays will be processed on the next business day.
If you find that you have made an error in your order, please notify us immediately by e-mailing us at the following e-mail address info@KermaTDI.com. If your order has not yet been processed, we may be able to correct it. However, if the merchandise has already been shipped, we will be unable to modify any portion of your order.
If we have made an error in your order, we will exchange the item free of charge. No exchanges/refunds on any item that has been installed! All sales are final.
If you have received damaged, defective, or incorrectly shipped merchandise contact our customer service department immediately. All returns should be shipped to the return center address below. No COD returns will be accepted.
No returns on used nozzles or turbos!!! If the box is opened or the seal is broken the nozzles or turbo must be considered used. If there is an error, problem, or concern related to your order notify us by e-mail immediately, and we will do our best to correct it. All sales are final.
Warranty requirements: Proof of Qualified Professional Installation and Tuning, Boost and EGT Gauges, New Oil Lines, Correct Oil, Oil Analysis Records, Proper Operation and Maintenance
If there is a problem with an order, the customer must contact KermaTDI immediately. If authorization to return an item is issued, a 20% restocking fee will be applied. Only items with a Return Authorization are eligible to be returned. No RMA / No returns. RMA's are issued at KermaTDI's discretion for unused products, and then only store credit will be issued, not refunds. There are no returns on electrical parts, electronics, turbochargers, injectors, nozzles, clutches, brakes, suspension, or special order products. No returns once parts are installed! Any goods that are returned for store credit must be in the original packaging and in 'as new' condition. An additional fee will be assessed for returned goods not in the original packaging. While we will do our best to help our customers process any valid claims; shipping-related damage claims must be made against the courier service, kermaTDI is not responsible for damage incurred during shipping.
Contact info@KermaTDI.com for the return address and RMA # before shipping, especially injectors, turbos and ECU's. All product returns should be sent by UPS or FedEx ONLY!
We do not accept returns past 30 days of purchase.
KermaTDI offers a one year warranty against manufacturer defects unless otherwise noted, although some manufacturers offer a warranty that exceeds this one year warranty. This warranty is void if we find that a product is used or installed against the manufacturer's suggested use or if the product has been modified in any way. Please contact KermaTDI in order to obtain RMA # for any warranty transaction.
Genuine (OEM) products sold or shipped outside of the US are sold as is with no expressed or implied warranty.
Items ordered with clearance pricing transactions do not qualify for warranty replacement of an equal item. These items are sold as is, no warranty as they are not replaceable.
Due to the possible rapid failure or misdiagnosis of some products KermaTDI excludes the following products from the warranty above:
In some cases a manufacturer may consider offering a warranty for the items listed as excluded above, however this will be done on a case by case basis only.
All manufacturers require a proper shop diagnosis / paperwork with a description of the problem/defect in order to be submitted for warranty review. All products must be returned in the original packaging, including labeling, manuals, hardware, etc.
Warranties are non-transferable, and only apply to the original purchaser of the products(s). KermaTDI will only replace or repair warranty items at our discretion. Refunds are not provided for any warranty transaction.
All products returned for warranty inspection are subject to testing within our company and in some cases may require that the products are sent to the manufacturer for inspection and testing. KermaTDI does not guarantee that any products will be warrantied until this process is complete. In some cases warranties will be denied and KermaTDI must return the product(s) at the expense of the customer.
KermaTDI is not responsible for any damages that may have occurred by using the products that we sell. KermaTDI does not pay for consequential, incidental and contingent damages or costs incurred of any kind, including the cost incurred directly or indirectly in relation to products sold by KermaTDI including labor or product coverage. KermaTDI will only replace the defective product that was originally purchased from KermaTDI, once the CSD has verified that this part is faulty, and we have confirmed that the part is within its warranty period. Products that may have been damaged or lost as a result of a faulty product will not be replaced by KermaTDI under any circumstances. This includes but is also not limited to duties, taxes, and brokerage fees for foreign shipments. KermaTDI will only ship replacement products to the original address that the items were shipped to.
The customer is responsible for the cost of returning any item for warranty inspection or repair. Shipping charges are non-refundable.