Shipping & Returns

  1. Do you ship to Canada?
  2. Do you ship to Alaska and Hawaii
  3. Do you ship outside the US
  4. Shipping Exceptions concerning liquids
  5. Shipping Carrier and Service Adjustments
  6. What causes a shipping delay?
  7. Return Policy:
  8. Saturday Delivery

Q: Do you ship to Canada?

Yes. All prices on website are in USD. Taxes and duties are not included in the price of shipping. Make sure you plan for your tax and duties. Occasionally, shipments are delayed due to getting all of the components in our central warehouse to ship in 1 package.

Q: Do you ship to Alaska and Hawaii

Yes we do but typically only two day air or next day air.

Q: Do you ship outside the US

We definitely ship outside the US. But make sure the part is correct for your vehicle.

Q: Shipping Exceptions concerning liquids

Although some liquids are able to be shipped via USPS domestic shipments, KermaTDI only uses Fedex or UPS Ground services to ship motor oil, transmission fluid, coolant, etc. regardless of if a quicker shipping option is available or purchased.

Q: Shipping Carrier and Service Adjustments

On certain occasions, the shipping service may be modified from what is selected. For instance, FrostHeaters are shipped only using the USPS Priority Mail shipping option. If a different option is chosen, priority mail will still be used and a refund may be warranted for an expedited service. (Please contact us) Also due to various timing off pickups between Fedex and UPS we attempt to get a package out the door as opposed to waiting for the next day to ship with the selected carrier. If you have an issue with a certain carrier and would like to strictly use a certain shipping provider, please put a note in the Special instructions section when ordering or call and speak to our Sale staff (877-537-6283)

Q: What causes a shipping delay?

Shipping delays can occur if the part is special order or built to order. Also shipping delays can occur because of weather. We do not ship on Saturdays or Sundays.

Q: Return Policy:

If there is a problem with an order, the customer must contact kermaTDI immediately. If an authorization to return an item is issued then a 20% Restocking fee will be applied. Only items with a Return Authorization are eligible to be returned. No RMA / No returns. RMA's are issued at kermaTDI's discretion for unused products, and then only store credit will be issued, not refunds. There are no returns on electrical parts, electronics, turbochargers, injectors, nozzles, clutches, brakes or suspension, or special order products. No returns once parts are installed! Any goods that are returned for store credit must be in the original packaging and in 'as new' condition. An additional fee will be assessed for returned goods not in the original packaging. While we will do our best to help our customers process any valid claims; shipping related damage claims must be made against the courier service, kermaTDI is not responsible for damage incurred during shipping.

Contact for RMA # before shipping, especially injectors, turbos, ECU's. All product returns should be sent by UPS or Fedex ONLY! Many products ship to our fulfillment center at the following address...

We do not except returns past 30 days of purchase.

KERMATDI Returns
331 Metcalf Rd Unit 2B-4
Box 2142
Avon, CO 81620-2142
United State

Contact: Kale Siess
E-mail address:
Phone: 1-877-537-6283

Q: Saturday Delivery

If you would like to have a package delivered to you for Saturday Delivery (if applicable for your shipping address) please contact us via phone 877-537-6273. An additional charge is likely required. Next day air services (Fedex overnight and UPS Next Day, etc) when placed on Friday will be set for Monday delivery if other arrangements have not been made.