From our main warehouse in Colorado, we attempt to get packages placed before 1PM MST out the same day. If a product is shipping from a different location or has some type of delay, we will try to address it as soon as possible. If you need a package out that is time sensitive and/or expedited shipping, please call 877-537-6283 and we will do our best to facilitate.
Yes. All prices on website are in USD. Taxes and duties are not included in the price of shipping. Make sure you plan for your tax and duties. Occasionally, shipments are delayed due to getting all of the components in our central warehouse to ship in 1 package.
We definitely ship outside the US. But make sure the part is correct for your vehicle.
On certain occasions, the shipping service may be modified from what is selected. For instance, FrostHeaters are shipped only using the USPS Priority Mail shipping option. Evolution skid plates are shipped with Canadian Post. If a different option is chosen, priority mail will still be used and a refund may be warranted for an expedited service. (Please contact us) Also due to various timing of pickups between Fedex and UPS we attempt to get a package out the door as opposed to waiting for the next day to ship with the selected carrier. Also expedited shipping with certain carriers to get you a product quicker than if using a selected carrier may be used. If you have an issue with a certain carrier and would like to strictly use a certain shipping provider, please put a note in the Special instructions section when ordering and/or call and speak to our Sale staff (877-537-6283)
Shipping delays can occur if the part is special order or built to order. Also shipping delays can occur because of weather. We do not ship on Saturdays or Sundays.
If there is a problem with an order, the customer must contact KermaTDI immediately. If an authorization to return an item is issued then a 20% Restocking fee will be applied. Only items with a Return Authorization are eligible to be returned. No RMA = No returns. RMA's are issued at KermaTDI's discretion for unused products. Typically store credit is issued, but other arrangements can be discussed. There are no returns on electrical parts, electronics, turbochargers, injectors, nozzles, clutches, brakes or suspension, or special order products. No returns once parts are installed! Any goods that are returned must be in the original packaging and in 'as new' condition. An additional fee will be assessed for returned goods not in the original packaging. While we will do our best to help our customers process any valid claims; shipping related damage claims must be made against the courier service, KermaTDI is not responsible for damage incurred during shipping.
Contact for RMA # before shipping. Many products ship to our fulfillment center at the following address but if otherwise will be relayed when RMA is requested...
We do not except returns past 30 days of purchase.